Simple Returns Process
We want you to buy with confidence. Our Return Policy makes it easy for you to return your new, unused products for a FULL REFUND. We ask only that you pay for the return shipping. Here’s how easy it is:
1. Simply contact our Customer Service Department within 30 days of receiving your item via our Contact Us Page at https://hespirides.com/pages/contact-us
2. We will issue you a Return Authorization number that will be used to track your return along with the address to mail it to
3. Once you have shipped the item back to us and we have inspected it and found it to be in new/unused condition we will issue you a full refund. There are no restocking fees or other charges.
4. This process usually takes 1-2 weeks once your order has arrived back at the warehouse. Email us your return tracking number for the fastest service.
5. Sorry, but we do not offer returns for our free, just pay shipping items
Your product will normally ship within 1-7 days. Imported items from China will take 2-4 weeks to arrive (or up to 60 days for countries outside the US). Please see our full shipping policy on our website at https://hespirides.com/pages/ground-shipping
If purchasing clothes and you want to ensure a perfect fit, please tell us your Height / Weight / Chest / Shoulder / Sleeve / Waist / Leg Length / Foot Length / Etc ... And we will help you choose the correct size.
Please note that colors may sometimes be slightly different to what you see on your monitor depending on your monitors calibration.
Please order by December 1st to receive your items in time for Christmas and note that their may be shipping delays of up to 2 more weeks during the Chinese New Year which occurs in late January of every year.